Terms & Conditions

1. Our Quotation

Our quotation, unless otherwise stated, does not include insurance of goods, storage charges, custom duties, port charges (including landing charges and storage), or any other charges that may become due or payable after the removal has been instructed.

Our quotation is valid for twenty-eight (28) days from the date of the quotation.

We reserve the right to revise our charges in the event of any change in circumstances arising after the quotation has been given including, without limitation, the customer requesting additional services or additional items for removal or storage.

2. Our Services — What We Will and Will Not Do

Unless agreed by us in writing, we will not:

• Dismantle or assemble furniture of any kind
• Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment
• Take up or lay fitted floor coverings
• Move items from a loft, unless properly lit and floored and safe access is provided
• Move or store any items excluded under Clause 4
• Dismantle or assemble garden furniture and equipment including sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes

Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by You to carry out these services.

3. Your Responsibility

It will be your responsibility to:

• Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as Our liability is limited under clauses 8.1 and 8.2
• Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed
• Pay for any parking or meter suspension charges incurred by Us in carrying out the work
• Be present or represented throughout the collection and delivery of the removal
• Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents, ensure they are signed as confirmation of collection or delivery of the Goods
• Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error
• Arrange proper protection for goods left in unoccupied or unattended premises
• Prepare adequately and stabilize all appliances or electronic equipment prior to their removal
• Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents
• Ensure that all domestic and garden appliances are clean and dry and have no residual fluid left in them
• Provide Us with a correct and up-to-date contact address and telephone number during removal transit and/or storage of goods
• Arrange appropriate transport, storage or disposal of prohibited goods listed in clause 4

Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4. Goods Not to Be Submitted for Removal or Storage

Unless previously agreed in writing, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us:

• Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition
• Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind
• Goods likely to encourage vermin or other pests or to cause infestation or contamination
• Perishable items and/or those requiring a controlled environment
• Any animals, birds, fish, reptiles or plants
• Goods which require special licence or government permission for export or import
• Prohibited or stolen goods, drugs or pornographic material

5. Ownership of Goods

By accepting these terms and conditions, you confirm that you are the owner of the goods or that you have the authority of the owner(s) to enter into this agreement on their behalf. You undertake that you are not offering for removal or storage any item not owned by you or for which you do not have full authority to do so.

6. Payment

Unless otherwise agreed in writing:

• For domestic removals, payment is required on the day of the move before the removal commences
• For business removals, payment is due within 28 days of the completion of the removal unless alternative arrangements have been agreed
• We accept cheque, BACS, credit card and cash
• You must pay us in full and without deduction or withholding, except as required by law

If payment is not received by the due date, We reserve the right to charge interest on any outstanding amounts at the rate of 8% above the Bank of England base rate per annum, accruing daily from the due date of payment until the date of actual payment.

7. Cancellation

If you wish to cancel or postpone the agreed removal, please notify us as soon as possible. You may be charged a cancellation fee depending on the notice provided:

• More than 14 days before the move: No charge
• 7–14 days before the move: 50% of the quoted price
• Less than 7 days before the move: 100% of the quoted price

8. Our Liability for Loss or Damage

8.1 Subject to clauses 8.2, 9, 10 and 11 below, if We are liable to You in connection with the removal, our liability shall be limited in accordance with the following:

8.1.1 For goods accepted for storage, our liability is limited to the lesser of: (i) the reasonable cost of repair or replacement of the damaged goods, or (ii) £40 per item submitted for storage.

8.2 We will not be liable for:

• Loss or damage caused by fire or explosion however caused
• Any loss or damage caused whilst goods are not in Our physical possession
• Any loss or damage to goods in wardrobes, drawers or appliances or in a package, bundle, carton, case or other container not both packed and unpacked by Us
• Loss or damage resulting from cleaning, repairing or restoring goods unless carried out by Us

9. Delays in Transit

We will not be liable for delays in transit caused by circumstances beyond Our reasonable control, including (but not limited to):

• Acts of God, natural disasters
• Traffic accidents or delays
• Acts of government or authority
• Industrial disputes or work to rule
• Mechanical breakdown of transport vehicles

In cases of delay, We will try to provide an alternative vehicle wherever possible or resume transit as soon as practicable.

10. Subcontracting

We reserve the right to sub-contract the work, or any part of it, provided that any sub-contractor acts in accordance with the terms of this agreement.

11. Disputes and Jurisdiction

If a dispute arises, please contact us in the first instance so we may attempt to resolve the matter. All disputes shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For enquiries about these terms, please contact:

J&B Removals
Studio 23, 4 Montpelier St, London SW7 1EE
Email: jbremovals01@hotmail.com
Phone: 020 7129 7474